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Terms of Use

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1. About these terms

These terms apply when you use the Melora Digital website at meloradigital.com, including our AI maturity assessment, the emailed assessment report and our free AI consultation (together, the website). By using the website, you agree to these terms. If you don’t agree, please don’t use the website.

In these terms:

  • “Melora”, “we”, “us” and “our” means S Farsoodeh Saligheh & A Montazami (ABN 68 158 833 095), trading as Melora Digital, and anyone who later takes over the business.
  • “You” means the person using the website. If you use it for an organisation, “you” also means that organisation.

These terms work alongside our Privacy Policy, AI Use Notice and Cookie Notice. If these terms conflict with a separate written agreement between you and Melora, that agreement prevails.

2. Who can use the website

You must be at least 18 years old to book an AI consultation or request a report. If you use the website for an organisation, you confirm that you are authorised to do so and to agree to these terms for that organisation.

You must give accurate, current information about yourself and your organisation, and you must not use anyone else’s contact details.

3. General information only

The content on the website, including assessment results, reports, slides and anything the AI consultant says, is general information about AI adoption. It is not legal, financial, tax, technical, cyber-security, regulatory, employment or other professional advice. It does not take your organisation’s specific circumstances into account.

You should get advice tailored to your situation from an appropriately qualified professional before acting on it. You are responsible for any decisions you make.

4. Free services and paid services

The AI maturity assessment, the emailed report and one AI consultation are free. We don’t charge for them, and they don’t create a client relationship or an obligation for either of us to enter into one.

Any paid service, including a paid consultation with a Melora consultant, is supplied only under a separate written proposal or agreement that sets out the scope, price and terms. Nothing on the website is an offer capable of acceptance.

5. AI maturity assessment and report

The assessment is a short self-assessment of 10 questions. You can take it as often as you like, and you don’t need to sign up to see your result. If you ask, we will email you a 2-page PDF report.

  • Your result depends entirely on your answers. We don’t verify them.
  • It is directional. It reflects Melora’s own responsible AI adoption framework. It is not an audit, a security assessment, a certification or a compliance determination.
  • Capacity figures are estimates. Figures labelled “Melora estimate” come from a simple model that uses the numbers you enter. They are illustrations, not forecasts or promises of savings.
  • Comparisons only appear with enough data. A comparison with other organisations is shown only once enough organisations have taken part, and it is based on anonymous scores from people who chose to complete the assessment. It is not a statistically representative survey.

Don’t rely on the result, report or estimates for investment, procurement, compliance, security, employment or other important decisions.

6. The AI consultant

The free AI consultation lets you talk or type with an AI persona called Maya or Alex.

  • It is an AI, not a person. The personas are fictional characters, and their portraits are AI-generated images of fictional people.
  • Read the AI Use Notice first. Please read the AI Use Notice before you start.

6.1 Access and fair-use limits

  • You need to give accurate contact details and consent before you start.
  • Each session lasts up to 15 minutes, and you can end it at any time.
  • One free AI consultation is available for each organisation. We apply this limit to each email address and each phone number for 12 months, and we also apply a daily limit to each internet connection.
  • We may change these limits.
  • If you have already used your free consultation, you can ask for a paid consultation with a Melora consultant through our contact form.
  • We may refuse, limit, pause or end access at any time and without giving reasons. This includes protecting the service, managing costs, or where we suspect misuse.

6.2 Acceptable use

When using the website, and in particular the AI consultant, you must not:

  • share confidential, sensitive, classified or government information, identity documents or numbers, health information, passwords or payment details
  • share personal information about other people unless you have the right to do so
  • try to make the consultant produce harmful, unlawful, defamatory, discriminatory, abusive or misleading content
  • try to bypass its safeguards, extract its instructions or prompts, or probe, scan or test the website for vulnerabilities without our written permission
  • use bots, scripts, scrapers or other automated tools to access the website, or overload or interfere with it
  • get around the fair-use limits, for example by using made-up details, someone else’s details or multiple identities
  • use the website, its outputs or our content to build, train or benchmark a competing product or AI model
  • impersonate another person or organisation, or misrepresent your connection with them
  • harass, threaten or abuse the consultant or our team
  • use the website in breach of any law, including privacy, spam, export and sanctions laws.

If we reasonably believe you have breached these terms, we may end your session immediately, block further access, and keep records needed to protect the service.

6.3 No reliance on AI output

The AI consultant can be wrong, incomplete or out of date.

  • It does not speak for Melora. Nothing it says is a proposal, quote, offer, promise, recommendation or advice from Melora, and nothing it says binds us.
  • It does not give specialist advice. It does not give legal, financial, medical, emergency, employment, regulatory, security-incident or safety-critical advice. In an emergency, call 000 (in Australia) or your local emergency number.
  • Its examples are illustrative. Examples and slides are not a record of work Melora has delivered.

After your session, a Melora consultant reviews the summary and aims to respond within five business days. This is a goal, not a guarantee. Only a written response from a Melora person, or a signed agreement, reflects Melora’s position.

6.4 No recording of audio

Melora does not record or store audio or video of your consultation. We keep a text transcript, as described in our Privacy Policy. By starting a consultation, you consent to the text of the conversation being processed and kept in this way.

7. Content you give us

You keep ownership of the information and content you give us (your content). You give us a non-exclusive, royalty-free, worldwide licence to use, store, copy and process your content to:

  • provide, secure and improve the website and our services
  • respond to you
  • keep records.

We handle it as described in our Privacy Policy. You confirm that you have the right to give us your content and that it doesn’t breach anyone’s rights or any law.

If you send us feedback or suggestions, we may use them freely and without any obligation to you.

8. Our intellectual property

We, or our licensors, own the website and its content. This includes text, graphics, logos, the Melora Digital name, frameworks, assessment questions, scoring methods, reports, slides, persona names and software.

You may view it and share our reports and pages for your own internal, non-commercial purposes, with attribution to Melora Digital. Unless we give written permission, you must not:

  • copy, reproduce, adapt, republish, sell or commercially exploit it
  • use it to train, fine-tune or evaluate AI models
  • remove any copyright or attribution notices.

The website relies on third-party services. These include hosting, email, bot protection (Cloudflare Turnstile), your browser’s speech recognition, and AI models and voices supplied through the Surplus Intelligence marketplace. They operate under their own terms, and we aren’t responsible for their acts or omissions, except to the extent the law makes us responsible.

The website may link to other websites. We don’t control them and aren’t responsible for their content, availability or privacy practices.

10. Availability and changes

We aim to keep the website running smoothly, but we don’t promise it will be available at all times, uninterrupted, secure, error-free or free of harmful code. We may change, suspend or withdraw any part of the website, including the free services, at any time and without notice.

11. Your rights under the Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any right or remedy, or any consumer guarantee, warranty or condition, that is given or implied by the Australian Consumer Law or any other law and can’t lawfully be excluded or limited (non-excludable rights).

If we fail to comply with a consumer guarantee, our liability is limited, where the law allows, to resupplying the services or paying the cost of having them resupplied. This applies except where the services are of a kind ordinarily acquired for personal, domestic or household use.

12. Limits on our liability

Subject to your non-excludable rights and to the extent permitted by law:

  1. No other warranties. The website, assessment, reports and AI consultant are provided free and “as is”. We exclude all warranties and conditions not expressly stated in these terms.
  2. Indirect loss. We are not liable for any indirect, special or consequential loss. We are also not liable for loss of profit, revenue, savings, data, goodwill or opportunity, however caused, including through negligence.
  3. Reliance. We are not liable for any loss arising from your reliance on assessment results, reports, estimates, slides or AI consultant output.
  4. Cap. Our total liability to you for all claims connected with the website is limited to AUD $100.

These limits do not apply to liability that can’t be limited by law. This includes liability for fraud, or for death or personal injury caused by our negligence.

13. Your responsibility to us

To the extent permitted by law, you agree to compensate us for loss, damage, costs (including reasonable legal costs) and liability we suffer because of:

  • your breach of these terms
  • your unlawful use of the website
  • any claim by a third party that content you gave us infringes their rights.

Your responsibility is reduced to the extent that we caused or contributed to the loss.

14. Suspension and ending access

We may suspend or end your access to all or part of the website at any time if we reasonably believe you have breached these terms, or to protect the website, our users or our business.

Sections 3, 5, 6.3, 7, 8 and 11 to 16 continue to apply after your access ends.

15. Disputes

If a dispute arises about the website or these terms, please contact us first at Support@meloradigital.com. We’ll both try in good faith to resolve it within 30 days before starting court proceedings. This doesn’t stop either of us seeking urgent relief from a court.

16. General

  • Governing law. These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the courts that can hear appeals from them.
  • Severability. If any part of these terms is invalid or unenforceable, it is read down or severed to the extent necessary, and the rest continues to apply.
  • No waiver. If we don’t enforce a right straight away, we haven’t waived it.
  • Assignment. We may transfer our rights and obligations under these terms, for example if the business is restructured or sold. You may not transfer yours without our written consent.
  • Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control. These include outages of hosting, internet, AI or email providers.
  • Entire agreement. These terms, and the policies they refer to, are the entire agreement between us about the website. They don’t cover paid services, which have their own agreement.
  • Changes. We may update these terms from time to time. The date at the top shows when they last changed. Changes apply from the time they are published and don’t affect a session already under way. If you keep using the website after a change, you accept the updated terms.

Contact us

  • Email: Support@meloradigital.com
  • Phone: +61 451 423 002
  • Business: S Farsoodeh Saligheh & A Montazami, trading as Melora Digital, ABN 68 158 833 095, Victoria, Australia