Enterprise knowledge assistant

Illustrative solution pattern. An example of how this workflow can be supported — not a description of a specific client project.

1. 1 · Current process

   Policies, procedures and past work are spread across intranets, shared drives and inboxes. Staff spend time searching or asking colleagues, and may rely on outdated versions.

2. 2 · AI-supported workflow

   1. Searches approved knowledge sources in response to a plain-language question.
   2. Provides a concise answer with links to the source documents.
   3. Respects existing permissions so users only see information they are entitled to.
   4. Flags gaps or conflicting content for knowledge owners to resolve.

3. 3 · Human approval and control

   Knowledge owners decide which sources are included and keep them current. Users verify answers against cited sources before acting on them.

4. 4 · Potential operational value

   • Potential to reduce time spent searching for policies and procedures.
   • Can help staff work from current, approved information.
   • Can help retain organisational knowledge as people move roles.