Planning, permits, and citizen-request triage assistant

Illustrative solution pattern. An example of how this workflow can be supported — not a description of a specific client project.

1. 1 · Current process

   Planning, permit and community requests arrive through many channels and vary widely in quality. Officers spend time checking completeness, requesting missing information and routing work before assessment can begin.

2. 2 · AI-supported workflow

   1. Classifies incoming requests and applications by type and priority.
   2. Checks for missing documents or information against published requirements.
   3. Drafts acknowledgements or requests for further information for officer review.
   4. Routes each matter to the appropriate team with a summary.

3. 3 · Human approval and control

   Officers review all triage outcomes and correspondence. Assessments, approvals, refusals, enforcement and eligibility decisions remain with authorised officers.

4. 4 · Potential operational value

   • Potential to reduce time spent on initial checking and routing.
   • Can help applicants receive clearer, earlier requests for missing information.
   • Can help officers focus on assessment rather than administration.